As a loyal user of public transport I have always held the belief that the people who complain the most about public transport are those who don’t use it. I never learned to drive and consequently all my fieldwork is conducted by rail, bus, taxi and walking. I’ve usually found this to be surprisingly efficient. Next week I plan to visit Finchley, Newbury, Eastleigh, Winchester, Croydon, Leatherhead and Stoke and I’m fairly optimistic about arriving everywhere on time.
So, it’s not like me to complain about public transport, but I did recently have the most odious experience on a GNER train back from Birmingham. I don’t want to go into too many details but almost all of the toilets were out of order and there was the most heinous smell permeating through the train. I was disgusted enough to complain to head office and received a £5 rail voucher for my trouble. I had forgotten about the matter, but I was horrified to discover via this blog that toilet trouble on trains has been chronic throughout the summer and is particularly bad on the new rolling stock. Those new Pendolino trains really are awful. The booking systems never work, the seats are uncomfortable and the serve yourself shop is confusing. I also finally found out what the highly annoying repetitive “beep beep beep” noise is on the trains. There is an emergency button in the toilets which looks very like the “lock door” button and some unsuspecting toilet-goers press it trying to lock the door. I strongly suspect the train companies didn’t do any consumer research whilst designing these trains.